Group Tour Service:

Offer group tickets and reception service.  Service Location - 1/F 

Lockers:

Coin lockers for rental. Large (within 30 inches, NTD$20/hour); small (within 15 inches, NTD$10/hour) - an additional charge will be accumulated once per hour. Extended rental less than an hour will be charged as an hour. *  If you lose your password, the locker opening charge is NTD$200.

Service Location - Ticket Lobby

Tour Info Service Counter

Hualien area sightseeing landmark and traffic information inquiry. 

Service Location: Customer Service Center, Ticket Lobby

ATM:

Provides cash withdrawal service.  

Service Location: Ticket Lobby

Connecting Traffic Service:

Offers taxi calling service within the Hualien area. 

Service Location: Customer Service Center, Ticket Lobby

Restrooms:

Restrooms: Hand washing cabinet and toilet for men and women with a nursery room. 

Emergency Medical Service:

Provides basic medical care and cooperate with the Hualien local area medical system.

Priority Seat Area:

The Dolphin and Sea Lion Theaters are installed with Priority Seats and a wheelchair area that offers a special caring service for elders and handicapped persons. There will be staff offering necessary assistance and guidance on site. 

 

Service Location - The Dolphin Theater, The Sea Lion Theater 

Lost and Found Service:

Provides lost and found inquiry. The service is not responsible for searching for or safekeeping of related items. 

Service Location: Customer Service Center, Ticket Lobby

Pet Hospitality Center:

Offers pet hospitality service for free. Visitors can leave their pets here for caring before entering the park.

Lost Child Services:

Provides broadcasting announcement and assistance to find children lost in the park. 

Service Location: Customer Service Center, Ticket Lobby

National Travel Card/Credit card:

Accepts payment with the National Travel Card. Main shops in the park also accept credit cards (Visa and Mastercard).

Rental Goods:

Baby Strollers (large NTD$100/rental, small NTD$50/rental. Leaving your personal identification or a deposit of NTD$500 is required)

 

Wheelchairs (free of charge, leaving your personal identification is required)

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